via4d Privacy Policy

1 Introduction

via4d ("we", "us", "our") operates the online betting and casino platform accessible at https://via4d.bet. In the course of providing our services to registered Players — including sports betting, live casino games, slot games, and related account management — we necessarily collect and process certain personal data.

This Privacy Policy sets out the full details of our data-processing practices, in accordance with internationally recognised principles of data protection. It applies to all personal data collected through:

• The via4d website at https://via4d.bet and all subdomains thereof.
• Our mobile-optimised web interface.
• Communications between you and our customer support team, including live chat, email, and any other messaging channel.
• Third-party identity verification and payment processing services used in connection with your via4d account.

Please read this policy carefully. If you have questions about any aspect of how we handle your data, our support team is available 24 hours a day at [email protected].

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

3 Data We Collect

via4d collects Personal Data across several categories. The specific data we hold about you will depend on how you interact with our platform:

4 How We Collect Your Data

We collect Personal Data through the following channels:

• Direct submission: Information you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or updating your account profile.
• Automated technical collection: Data gathered automatically when you access the via4d platform, including IP address, device identifiers, browser fingerprint, and session metadata. This collection occurs via server logs, cookies, and similar technologies described further in Section 7.
• Payment processors: When you initiate a deposit or withdrawal via a local Indonesian bank (BCA, BRI, BNI, Mandiri) or an e-wallet service (OVO, DANA, GoPay, ShopeePay, LinkAja), the relevant payment processor shares transaction confirmation data with us, including the registered account name and transaction reference number.
• Identity verification providers: Where we engage a third-party KYC service to verify your identity documents, that provider may return a verification status, risk score, and document metadata to us. The underlying document image is handled in accordance with the provider's own data security standards.
• Responsible gaming tools: If you set deposit limits, request a self-exclusion, or interact with our responsible gaming features, this activity is logged as part of your account record to ensure the tools function correctly and cannot be circumvented.

5 Purpose & Legal Basis for Processing

via4d processes your Personal Data only where a valid legal basis exists. The table below summarises our primary processing activities, the purpose of each, and the legal basis on which we rely:

Where we rely on consent as the legal basis — specifically for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. You may update your marketing preferences at any time via your account settings or by contacting our support team.

6 Sharing Your Personal Data

via4d does not sell your Personal Data to any third party, and we do not share it with third parties for their own independent marketing purposes. We share Personal Data only in the following controlled circumstances:

• Payment service providers: Your financial details are shared with the relevant payment processor (e.g., the gateway facilitating your BCA, BRI, or GoPay transaction) solely to the extent necessary to complete the transaction. These providers are bound by their own regulatory obligations and data security standards.
• Identity verification partners: KYC Data (your ID documents and verification selfie) is shared with our contracted identity verification provider for the sole purpose of confirming your identity and age. This provider acts as a data processor under our instructions.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive pseudonymised session data (e.g., a session token, stake amount, and game outcome) to facilitate gameplay and settle bets. These providers do not receive your name, contact details, or financial data directly.
• Analytics and security vendors: We use contracted third-party tools for platform analytics and fraud detection. These tools process Technical Data and Behavioural Data under strict data processing agreements and are not permitted to use this data for any purpose other than providing services to via4d.
• Legal and regulatory authorities: We may disclose Personal Data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of via4d, our Players, or the public.
• Business restructuring: In the event of a merger, acquisition, or sale of all or a material part of via4d's business, your Personal Data may be transferred to the acquiring entity. We will notify registered Players of any such transfer in advance and ensure that the acquiring entity is bound by privacy protections at least equivalent to those in this policy.

7 Cookies & Tracking Technologies

The via4d platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to improve your experience, and to understand how Players interact with our services. The following categories of cookies are used:

You may manage your cookie preferences through your browser settings. Disabling Strictly Necessary cookies will prevent you from logging in or using core platform features. Disabling Analytics or Functional cookies will not affect your ability to place bets or make transactions but may reduce the personalisation of your experience.

8 Data Retention

via4d retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five (5) years following the closure of your account, to comply with anti-money laundering record-keeping requirements and to resolve any potential disputes relating to transactions.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later. In cases where a regulatory investigation is ongoing, retention may be extended until the conclusion of that investigation.
• Support communications: Live chat transcripts and email records are retained for two (2) years from the date of the interaction, to support dispute resolution and quality assurance.
• Marketing data: Where you have opted in to marketing communications, your marketing preferences and associated contact data are retained until you withdraw consent or for a maximum of three (3) years from your last interaction with a marketing communication, whichever is earlier.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Pseudonymised data that could be re-identified is subject to the account data retention period above.
• Self-exclusion records: Records of any self-exclusion period you have served are retained for a minimum of five (5) years to prevent re-registration during or immediately after an active exclusion, and to demonstrate compliance with responsible gaming obligations.

When the applicable retention period expires, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an individual.

9 Data Security

via4d implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and via4d servers is encrypted in transit using industry-standard 256-bit SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing via4d.bet.
• Encryption at rest: Sensitive data fields — including national ID numbers, bank account details, and KYC document images — are encrypted at rest in our database infrastructure.
• Access controls: Access to Personal Data within via4d's systems is restricted on a strict need-to-know basis. Staff members access only the data required to perform their specific job function, and all access is logged and audited.
• Payment tokenisation: Payment details processed through our banking and e-wallet integrations (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) are tokenised by the respective payment processor. via4d does not store raw bank account credentials or card numbers on our own servers.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their via4d account. 2FA significantly reduces the risk of unauthorised account access in the event that login credentials are compromised.
• Penetration testing and security audits: via4d engages third-party security specialists to conduct regular penetration tests and vulnerability assessments of our platform infrastructure.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, via4d will notify affected Players without undue delay and take immediate remedial action to contain the breach and prevent recurrence.

10 Your Privacy Rights

As a Player whose Personal Data is processed by via4d, you hold the following rights in relation to that data. To exercise any of these rights, please contact us via the channels listed in Section 15:

• Right of access: You have the right to request a copy of the Personal Data via4d holds about you, along with information about how and why it is being processed. We will provide this information free of charge within thirty (30) days of receiving a valid request.
• Right to rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account contact details (email address, phone number) can be updated directly in your account settings. Changes to identity data require KYC re-verification.
• Right to erasure: You have the right to request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires its continued retention. Note that we cannot delete data we are legally required to retain (e.g., transaction records for anti-money laundering purposes).
• Right to restriction: You have the right to request that we restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of the data is being contested, or where processing is unlawful but you prefer restriction over erasure.
• Right to data portability: Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests, including profiling for responsible gaming purposes. Where you object, we will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (including marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We aim to respond to all privacy rights requests within thirty (30) calendar days. If a request is complex or voluminous, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

11 Minors & Age Restriction

The via4d platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from any person under the age of 21, and we do not permit anyone under 21 to register an account or access gambling services on our platform.

Age verification is a mandatory step in the KYC process. Any account found to belong to a person under 21 will be closed immediately, all pending transactions will be cancelled, and any real-money balance will be returned to the originating payment method after deducting any bonus-derived winnings. The Personal Data associated with such an account will be deleted within thirty (30) days of closure, except where retention is required for legal compliance purposes.

12 Third-Party Services & Links

The via4d platform integrates with a number of third-party services — including payment gateways, game content providers, and analytics tools — in order to deliver a complete gaming experience. While we take care to engage only reputable and security-conscious service providers, via4d cannot accept responsibility for the privacy practices of third-party platforms or services that operate independently of our platform.

Key third-party integrations and their data relevance include:

• Indonesian banking and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja): These providers process your financial transactions under their own terms of service and privacy policies. via4d is not responsible for the data practices of these independent financial institutions.
• Game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft): Game content is delivered via embedded iframes or API integrations. These studios receive only the minimum session data required to operate the game and do not receive your personal identity or financial information directly from via4d.
• Content Delivery Networks (CDN): We use CDN services to deliver static assets such as CSS frameworks and JavaScript libraries efficiently to Players across Indonesia, including those in Jakarta, Surabaya, Medan, and Bali. CDN providers may log request metadata (IP address, timestamp, resource requested) in accordance with their own retention policies.

We recommend reviewing the privacy policy of any third-party service you interact with independently of the via4d platform. The presence of a third-party integration does not constitute an endorsement of that provider's privacy practices.

13 International Data Transfers

via4d operates as an international online gaming platform. In order to deliver our services, your Personal Data may be transferred to and processed in countries outside of Indonesia. This may occur, for example, where our contracted game studios or identity verification providers maintain server infrastructure in jurisdictions other than Indonesia.

In all such cases, via4d ensures that appropriate safeguards are in place to protect your Personal Data during cross-border transfers. These safeguards may include:

• Contractual data processing agreements that impose data protection obligations on the receiving party equivalent to those applied by via4d.
• Transfers to jurisdictions that maintain an adequate level of data protection as recognised by relevant international standards.
• Technical safeguards including end-to-end encryption for data in transit across international network boundaries.

If you would like further information about the specific safeguards applied to any international transfer of your Personal Data, please contact us at [email protected].

14 Changes to This Privacy Policy

via4d reserves the right to update or revise this Privacy Policy at any time. When we make a material change — one that affects your rights or the way we process your data in a meaningful way — we will provide advance notice by posting a prominent notification on the via4d platform and, where we hold a valid email address for your account, by sending a notification to that address.

The "Last Updated" date at the top of this page reflects the date on which the most recent revision was published. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the via4d platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with a material change, you must cease using the platform and contact our support team to arrange account closure.

15 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way via4d handles your Personal Data, please contact our dedicated privacy support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the live chat widget on via4d.bet. Our support agents are fluent in both English and Indonesian (Bahasa Indonesia), making it easy for Players across Jakarta, Surabaya, Bandung, Bali, and all of Indonesia to communicate their concerns clearly.
• Email: [email protected] (plain text — not a clickable link). Privacy-related email enquiries are typically responded to within four (4) business hours. For formal data subject rights requests, we will acknowledge receipt within two (2) business days.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. via4d is committed to engaging constructively with any such authority in the interests of resolving your complaint fairly.